Video: The Best Customer Experience (CX) Starts with The Right Tech Stack
How we do our jobs, where we do our jobs, and how we reach people will never be the same. Customers expect on-demand service and speed, while service employees are finding that they need to be accessible everywhere and all of the time.
With this comes the need for an immediate shift in the way we organize the technology that supports customer service experiences. Customers want self-service options to find what they’re looking for and agents need better tools to help customers find answers.
In this webinar, we’ll talk about ways a future-proofed tech stack will empower your loyal customers and employees throughout their discovery journeys. You’ll learn:
- How to really apply AI, or machine learning into your existing workflows
- Why it’s important to connect your data across all of your sources
- What it means to make the journey personal
- Why proactive service isn’t just an industry buzzword
Your employees should feel supported to do their best work, and your customers should be delighted by what they find. Join us to learn more.
Featuring:
Jenny Gomez
Director of Product Marketing, Lucidworks