Articles: Smart Answers

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Chatbots for Self-Resolution and Happier Customers

How chatbots and conversational applications with deep learning are helping customers resolve issues faster than ever.
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Lucidworks Smart Answers and Google DialogFlow for Chatbots

Learn how Lucidworks Smart Answers can be integrated with DialogFlow on GCP to build a more impactful self-service experience.
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Blog

How to Improve Product Discovery Using Question Answering Systems

Question answering systems that power chatbots are traditionally thought of as a replacement for a support agent, but these systems can also be used for product discovery. Learn how Lucidworks uses Smart Answers to power a semantic search pipeline to improve CX.
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Blog

Measuring the ROI of Conversational Apps

A quick rundown (and a final warning) on how to measure, prove, and improve the ROI of conversational apps.
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Why Everyone Hates Your Chatbot (Including You)

We hate our chatbots for two main reasons: terrible answers and a terrible experience.
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Lucidworks Shares the Power of Search with Google Cloud Platform Podcast

Director of AI, Product, and Cloud, Radu Miclaus talks Fusion, Smart Answers and interesting use-cases with Google Cloud Platform Podcast.
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Blog

Learn How Lucidworks is Serving the Virtual Workplace

A new product to help employees self-service, continued market recognition, and a robust product roadmap pave the road ahead for Lucidworks digital workplace focus.
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Webinar Recap: Smart Answers for Employee and Customer Support After COVID-19

Your questions answered on Smart Answers, including use cases and frequently asked questions.
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Introducing Smart Answers for Better Employee and Customer Care

Smart Answers is a new add-on to Lucidworks Fusion that brings the power of deep learning to chatbots.
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Blog

How Conversational Systems Are Changing Customer Care

Let’s examine how chatbots and other conversational systems can benefit the user experience both inside and outside your organization.
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