Connected Experience Cloud

Kundenbedürfnisse aufdecken

Ihre Kunden erwarten, dass Sie sie kennen. In der Vergangenheit war das teuer und schwierig. Heute ist das anders. Mit Lucidworks Connected Experience Cloud (CXC) können Sie Erkenntnisse aus allen Kundenaktionen erfassen und auf jeden Workflow anwenden.

Capture signals and context

Every click, view, query, add-to-cart, purchase, and support ticket holds seeds of insight. Lucidworks CXC captures those signals to decipher context across all customer channels.

Understand customer intent

Online and in-store, context is always changing. Lucidworks Connected Experience Cloud actively uncovers context-aware behavioral intent based on each customer’s recent activity.

Find and apply insights

Meaningful insights drive genuine moments of delight. So, from click-to-cart to customer service, Lucidworks Connected Experience Cloud makes it possible to find and apply the most relevant insights in all the right moments.

Deliver moments of delight

Lucidworks CXC doesn’t stop once the insights have been captured. It connects your employees and customers to what matters most—informing the moments of delight that keep your users coming back.

CXC for commerce

Delight customers with uniquely personal experiences that connect the whole journey from product discovery to conversion to support. Our AI-powered commerce solutions increase conversions and boost average order value.

Explore Commerce Solutions

CXC for service

Great service matters more than ever. Learn about our personalized service solutions, including contact center software for better call deflection and increased agent effectiveness solutions, all leading to happier customers.

Explore Service Solutions

CXC for your workplace

Enterprise search that adds knowledge, not just more information. Lucidworks Connected Experience Cloud allows you to power knowledge management applications to get your individual employees the right answers at the right time, every time.

Explore workplace solutions