Blog

Activate Customer Service: Improve Self-Service and Agent Effectiveness

Lucidworks one-day virtual event features expert customer service insights from Lucidworks leaders and expert guest speakers.
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Blog

Lucidworks Launches Fusion on Google Cloud Marketplace

Lucidworks launches AI-powered search platform Fusion on Google Cloud Marketplace and joins Google Cloud Partner Advantage Program.
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Customer Journeys Are Easy to Build with Predictive Merchandiser

Build customer journeys with Predictive Merchandiser that meet shoppers’ goals from browsing landing pages, to reviewing branded content, to clicking through recommendations.
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Humans and Robots in Retail: It’s Not Us vs. Them

Automation doesn't have to be the competition.
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10 Reasons to Replace Endeca to Deliver an Enhanced Ecommerce Search Experience

Endeca hasn't been supported in years, so here's ten reasons to ditch the platform and switch to Lucidworks Fusion today.
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Configurable Template Types in Predictive Merchandiser 5.4

Expand templating to more pages on your site.
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5 Ways AI Enhances Digital Experience Platforms

Artificial intelligence gives DXPs the technology lift necessary for crafting a truly powerful digital experience.
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Separating CX From EX Is Holding You Back— The Future Is Connected

Brands looking to drive revenue, efficiency, and customer satisfaction should be focusing on connected experiences.
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Meet Them Where It Counts: How to Perfect Customer Service

Four must-read posts for brands that prioritize an excellent online customer service experience.
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3 Keys to Enhance Your Online Customer Journey with AI

How artificial intelligence can deliver a personalized online experience.
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Product Discovery Is About Goals, Not Queries

How semantic vector search helps brands understand shopper’s goals.
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Expert Recommendations to Improve the B2B Customer Experience

CDW ecommerce veteran shares how to meet and exceed B2B customer’s expectations.
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