SAS helps 16,000 global employees search 9M documents to find critical information with Fusion
“We have to be able to serve the data. Our data grows exponentially day to day. It’s not going to go away anytime in the future, it’s just going to grow.”
Alex Flynn, Sr. Manager – IT, SAS Institute
Discover the Future of AI and Search
Enterprise search technologies are evolving – but user expectations are evolving faster. Learn the four big breakthroughs in search – and how they will impact your business, now and in the years to come.
Connect Employees with Information and Insights
The Hyper-Personalized Employee Experience
Search
As an employee starts their search, query analysis personalizes their results leading them to the information and insights they need.
Solution
Boost employee effectiveness and efficiency by providing documents and business-critical information to drive the next best action.
Browse
Future browsing is tailored based on each employee’s role and prior searches, offering hyper-relevant suggestions.
Help Desk
Anticipate and proactively solve problems based on accumulated user data, time of purchase, geography, demographics, and more.
Employees Expect Consumer-Like Digital Experiences
Give your digital workforce answers to their questions, however they are asked. Smart Answers on Lucidworks Fusion extends the functionality of chatbots and virtual assistants with deep learning.
- Deliver contextual answers to natural language questions
- Improve employee engagement and effectiveness
- Enable self-service to reduce helpdesk ticket volume
2019 Gartner Critical Capabilities Report
Learn Why Lucidworks Fusion is Named The Highest Scoring Product in 3 of 4 Use Cases
Digital Transformation: Building a Business Case for AI-Powered Search
Is search an essential complement to traditional workflows, a nice-to-have, or an annoyance?
If it’s one of the latter two, you are missing an opportunity to give your people the power of AI and the insights they want. Learn how you can:
- Use machine learning to connect employees to info at their exact moment of need.
- Stoke team-member creativity by erasing hours of unproductive hunting for insights.
- Predict and calculate ROI for your investment in AI-powered search.
The Hyper-Personalized Employee Experience
- Bring consumer-like experiences to the workplace
- Customize insight discovery
- Improve employee engagement and retention
Lucidworks named a Leader in The Forrester Wave™: Cognitive Search, Q2 2019
Download Forrester’s 2019 Wave Report for Cognitive Search
Empower Employees with Smart Answers
Give your digital workforce answers to their questions, however they are asked. Smart Answers on Lucidworks Fusion extends the functionality of chatbots and virtual assistants with deep learning.
Deliver contextual answers to natural language questions
Improve employee engagement and effectiveness
Enable self-service to reduce helpdesk ticket volume
Enterprise Search: Know Before You Buy
Faceting is just one of over a dozen features every search application requires to succeed in the digital workplace. Read our shopping list of what’s required to deploy a consumer-grade experience with enterprise-grade results.
AI-Powered Search for All of Your Data Services
Any source. Any data. AI-powered query analysis to bring your data together.
But Lucidworks turns that bowl of spaghetti into something simple, yet powerful. Data comes from everywhere. Searches have to know how to find the right information in the right form at the right time. Your people don’t care. They just want the insights, so our platform brings all your data together, predicts the searcher’s intent, and delivers the best result for each individual.
Your employees are what sets you apart. Are you connecting them the insights they need? Today, that’s the only way to attract and retain the best people. Without that, someone else will serve your customers.
What to Read Next
Explore the Lucidworks Fusion Platform
Lucidworks Fusion is the data discovery platform that gives users contextual, personally relevant search results and proactive recommendations with artificial intelligence that augments their human intelligence. Millions of users can discover insights at the moment they have a question, without any training, and even across billions of documents or records.
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| Data Ingest & Prep | Server & Storage | Intent Prediction | App Creation |
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Lucidworks Fusion Pricing
Lucidworks offers pricing across three product tiers, either self-hosted by your team or as a Lucidworks managed service in the cloud with list prices calibrated to expected usage levels.
