Optimize Your Customer Experience With the Right Tech

Technologies that help retailers optimize their customer experience. You already know how important it is for brands to have a dedicated and adaptable strategy for their digital experience. The next critical step is to ensure that customers are walking into a personalized, effortless service experience – no matter what they need.

In this webinar, we’ll talk about ways a future-proofed tech stack will empower your loyal customers and employees throughout their discovery journeys.

Find out how:

• How big data and analytics can drive better decision-making
• Technologies that help retailers optimize their customer experience
• How a 360-view can help you better understand your customer
• How to improve employee engagement

Speakers:

Sanjay Mehta, Head of Industry, Ecommerce, Lucidworks

Mike Turner, Principal Business Advisor Customer Intelligence, SAS

Shannon Flanagan, VP & GM of Retail & Consumer Goods, Talkdesk

Susan Rush, Director, Technology and Media, SmartBrief