Does Your CX Have a DIY Problem?
Today’s digital experience can begin and end with a search. 69% of digital shoppers use search, and 80% leave if they have a poor search experience.
Great CX teams must be highly agile and competitive to win. However, many are hampered by DIY-based solutions that limit their agility, speed to market, innovation, and program results.
Explore the real-world costs and limitations of DIY-based search solutions.
Did you know?
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“Companies building their own search solutions spend an average of 18 months on development, missing out on valuable market opportunities and potential revenue.” —Forrester Research
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“Technical debt accumulated during the development and maintenance of DIY search solutions can hinder innovation and agility, leaving businesses struggling to keep up with evolving customer expectations.” —Harvard Business Review
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“Custom-built solutions can be rigid and difficult to adapt, limiting a company’s ability to respond quickly to market changes or new business initiatives.” —Deloitte
Ready to break free from the DIY search trap? Read the paper to get started ➜
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